VOLUX is one of the newest, yet fastest-growing stage lighting manufacturers in the US. Our diverse, innovative product line offers competitive value for features, specifications, price, and warranty. While designed to service a wide range of market sectors from Live Event Production, Houses of Worship, Studio Broadcast, Higher Education, and more. As a division of Dynamic Visual Solutions, VOLUX embraces an already-established industry network and strong aftersales support infrastructure to ensure success for both our customers and employees who serve them.
Career Opportunities
Fast-Growing, Strong Support
Working At VOLUX
VOLUX team members have a deep passion for the industries we serve and the technology we offer. Each day we have the constant motivation to innovate, design, and succeed. Conveniently located in sunny Fort Lauderdale, FL just minutes from world-class entertainment and events. Team members receive full benefits and enjoy unique perks including flexible schedules, paid holidays, and VIP access to sporting events on a regular basis to be rewarded for their hard work. Our motive to innovate in stage lighting technology makes our work feel like a hobby.
Open Positions
Volux Lighting, a division of Dynamic Visual Solutions Group (DVS Group), is a is one of the newest fastest-growing manufacturers of intelligent stage lighting products, serving a wide range of entertainment and commercial AV market applications throughout the United States, Canada, and Europe.
VOLUX is seeking an experienced and motivated Service Technician to join its growing service team. The Service Technician will play a pivotal role in the service department by ensuring strict quality control methods are met as well as performing diagnostic, testing, and repairs for Volux Lighting products for customer RMAs in a timely manner in line with our exceptional customer service objectives.
Primary Responsibilities:
- Perform testing, diagnostics, and repairs for customer RMA’s, including repairs, power supply, and circuit board repairs.
- Perform extensive QC testing of all inbound inventory, ensuring operational, performance, and specification compliance.
- Assist warehouse team with receiving and order fulfillment.
- Maintain inventory of parts for repairs and customer requests.
- Provide Technical Support to end-users troubleshooting via phone or email.
Secondary Responsibilities:
- Support installations/deployments for tradeshows and company-sponsored events.
- Assist product management team with the creation of DMX profiles for a variety of lighting control platforms.
- Collaborate with internal teams for technical documentation, product management, and innovation roadmap.
- Other reasonable duties as assigned by management.
Requirements & Experience:
- High School Diploma or GED
- Minimum 2 years of experience Stage Lighting industry in a technician position
- Proficiency in electronics repairs with a general understanding of circuitry, mechanical, and internal wiring design.
- Proficiency in Lighting Control Consoles/Software, including an understanding of DMX512, ArtNet, and sACN protocols.
- Ability to learn industry-specific software.
- Strong attention to detail, analytical, and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills with a positive, “Can Do” attitude towards colleagues and external partners.
Preferred:
- Previous stage lighting manufacturer experience
- Forklift Certification
- NetSuite experience
Working Conditions:
- This position reports to our Fort Lauderdale warehouse 5-days a week.
- Warehouse Environment: requires frequent work in an unairconditioned environment.
- Ability to lift up to 50lbs unassisted
- Travel: Up to 20% for tradeshows, and high-level on-site installation/service support.
Benefits:
- Paid Time Off
- Paid Sick Time
- Short Fridays
- Health, Dental, and Vision
- Paid Holidays
Apply Now
VOLUX Lighting, a division of Dynamic Visual Solutions, is the newest and fastest-growing stage lighting manufacturer, providing valuable, innovative, intelligent lighting solutions for a wide variety of entertainment and commercial markets.
The Product Resource Specialist will serve as the liaison for all technical aspects of the company’s product line. This position will be responsible for creating and maintaining technical assets, including documentation, technical files, firmware versions, and database libraries. They will also support cross-functional departments and customers for product feedback, lifecycle improvement, troubleshooting assistance, and product application inquiries.
Primary Responsibilities:
- Create and maintain all product documentation and assets, including User Manuals, Training Materials, CAD Files, 3D Models DMX Charts, etc.
- Create and maintain DMX/GTDF Personalties across multiple console platforms.
- Oversee creation, publishing, and updates to console or industry database libraries (Capture, Vectorworks, Depence, etc.)
- Test products for DMX Personality accuracy, file matching, and firmware compliance.
- Collaborate with product management on product improvements, customer feedback, and technical matters.
- Maintain company service portal with Technical Service Bulletins, Troubleshooting Guides and Self-Serve Resources.
- Work with various teams within the company to achieve pre- and post-sales support objectives with exceptional customer service.
- Work closely with the marketing, product, and customer service teams to ensure a cohesive approach to achieving customer-service goals and improving customer satisfaction.
Secondary Responsibilities:
- Assist in Product Support across Service and Technical Support teams.
- Collaborate with Marketing Department to create product training resources (Videos, Guides, etc.)
- Participate in company training events and provide training to dealers.
- Attend tradeshows and company-sponsored events.
Requirements & Experience:
- Minimum 3-5 years in Stage Lighting Experience in a Technical or related capacity.
- Strong Proficiency with programming of all moving light consoles and lighting fixtures.
- Strong understanding of DMX, Art-Net, Streaming ACN, RDM Protocols
- Proficiency in various CAD and 3D Modeling Software programs
- Ability to create DMX & GDTF Profiles
- Strong computer skills, including MS Office, PDF Creation, and File formatting.
- Ability to multitask, prioritize, and manage time effectively.
- Must have a valid Driver’s License & Passport
Preferred Qualifications:
- Familiarity with MA Lighting Consoles
- GDTF File Creation Experience
- Photometric Measuring Equipment Experience
Working Conditions:
- On-Site Role: Must reside in the area and be able to report to the company’s offices up to 5 days per week.
- Travel Required (~20%)
- Must be able to lift and/or move up to 50lbs
- Occasionally required to stand while on-site for shows and demonstrations.
- Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.
Benefits:
- Salary Pay Plan w/ Bonus Opportunities
- Paid Time Off
- Paid Holidays + Paid Sick Days
- Health, Dental, and Vision Insurance for Employees & Family Members