VOLUX Lighting, a division of Dynamic Visual Solutions, is the newest and fastest-growing stage lighting manufacturer delivering innovative, intelligent lighting solutions across entertainment and commercial markets. We’re looking for a technically-minded problem solver who’s passionate about stage lighting and thrives at the intersection of product knowledge and customer success.

About the Role

As a Product Support Specialist, you’ll be the go-to technical resource for our product line — bridging the gap between our products and the people who use them. From building documentation and managing firmware to troubleshooting alongside customers and collaborating across teams, you’ll play a hands-on role in making sure our products perform flawlessly in the field.

What You’ll Own

• Develop and maintain all product documentation and assets — User Manuals, Training Materials, CAD Files, 3D Models, DMX Charts, and more.
• Build and maintain DMX/GDTF Personalities across multiple console platforms.
• Oversee the creation, publishing, and ongoing updates of console and industry database libraries (Capture, Vectorworks, Depence, etc.).
• Test products for DMX Personality accuracy, file integrity, and firmware compliance.
• Keep the company service portal stocked with up-to-date Technical Service Bulletins, Troubleshooting Guides, and self-serve resources.
• Partner with Product Management to surface customer feedback and drive technical improvements.
• Support pre- and post-sales efforts by working cross-functionally with Sales, Marketing, and Customer Service teams to deliver an exceptional customer experience.

How You’ll Contribute Beyond the Core

• Pitch in with the Service and Technical Support teams when the queue gets busy.
• Team up with Marketing to develop product training content — videos, guides, and more.
• Lead and participate in training events, including dealer education sessions.
• Represent VOLUX at tradeshows and company-sponsored events.

What You Bring

• 3–5 years of hands-on stage lighting experience in a technical or related role.
• Strong proficiency in programming, moving light consoles and lighting fixtures.
• Solid understanding of DMX, Art-Net, sACN, and RDM protocols.
• Experience with CAD and 3D modeling software.
• Ability to create DMX and GDTF profiles from scratch.
• Comfort with MS Office, PDF creation, and general file management.
• A knack for juggling multiple priorities without dropping the ball.
• Valid Driver’s License and Passport required.

Bonus Points For

• Hands-on experience with MA Lighting consoles.
• GDTF file creation experience.
• Familiarity with photometric measuring equipment.

Working Conditions

• On-site role based out of our offices (up to 5 days/week).
• Some Travel required (~20%).
• Must be able to lift up to 50 lbs and stand for extended periods during shows and demos.

What We Offer

• Competitive salary with bonus opportunities
• Paid Time Off, Holidays, and Sick Days
• Health, Dental, and Vision coverage for employees and family members.

Apply Now

VOLUX Lighting, a division of Dynamic Visual Solutions, is the newest and fastest-growing stage lighting manufacturer delivering innovative, intelligent lighting solutions across entertainment and commercial markets. We’re looking for a driven, detail-oriented Operations Manager who thrives in a fast-paced environment and takes ownership of everything from the warehouse floor to the freight dock.

About the Role

As Warehouse Operations Manager, you’ll be the engine behind our day-to-day site operations — overseeing warehousing, shipping, inventory control, RMAs, spare parts fulfillment, and facilities from our Fort Lauderdale headquarters. You’ll translate high-level business goals into actionable KPIs, enforce SOPs that keep the team aligned and efficient, and serve as a key cross-functional partner to Quality, Technical Service, Customer Service, Product Development, Marketing, Purchasing, and Finance.

What You’ll Own

• Lead all warehouse functions end-to-end — receiving, put-away, inventory control, picking, shipping, and logistics — with a relentless focus on accuracy, safety, and efficiency.
• Build and continuously refine comprehensive SOPs that reduce waste, streamline workflows, and raise operational performance across the board.
• Own outbound freight performance, costs, and carrier relationships — including running RFQs, selecting carriers, and managing freight damage and loss claims through full resolution.
• Drive the RMA process from logistics to resolution, partnering with Customer Service and Technicians to establish clear SLAs and seamless handoffs.
• Manage spare parts inventory and fulfillment to hit after-sales service turnaround targets.
• Collaborate with Purchasing and Sales to manage product lifecycle, reduce excess inventory, and keep slow-moving and refurbished stock under control.
• Conduct regular inventory counts, maintain WMS accuracy, and manage the freight and site expense budget with clear variance tracking.
• Keep Helpdesk tickets current and ensure nothing falls through the cracks.

How You’ll Contribute Beyond the Core

• Oversee general facility maintenance to keep the workspace clean, safe, and productive.
• Partner with IT to improve ERP and WMS configuration and data integrity.
• Implement visual boards and dashboards to support tiered huddles, KPI tracking, and variance reviews.

What You Bring

• 5+ years of experience in operations and warehouse management, ideally in a distribution, service, or technical support environment.
• A proven track record of building and implementing SOPs that move the needle on operational performance.
• Strong command of logistics, inventory management, and quality control principles.
• Experience managing operational budgets and holding performance metrics accountable.
• Proficiency in ERP and WMS systems; NetSuite and Zendesk experience a plus.
• Solid computer skills across MS Office, CRM systems, helpdesk platforms, and shipping management tools (FedEx, UPS).
• Clear, timely communicator — equally comfortable talking to customers and reporting up to leadership.
• A “the show must go on” mentality and a genuine willingness to roll up your sleeves when it counts.
• Valid driver’s license and reliable transportation required.
• Fluent English required; bilingual a plus.

Bonus Points For

• Background in the professional AV/AVL industry.
• Prior customer service experience in a technical or AV environment.
• Working knowledge of DMX Lighting.
• Experience managing tradeshow or demo inventory.

Working Conditions

• Full-time, on-site role — 5 days per week at our Fort Lauderdale HQ.
• Regularly requires use of hands, standing, walking, and sitting.
• Must be able to lift up to 50 lbs as needed.

What We Offer

• Health, Dental, and Vision Insurance
• Paid Time Off, Holidays, and Sick Time

Apply Now

Volux Lighting, a division of Dynamic Visual Solutions Group (DVS Group), is a is one of the newest fastest-growing manufacturers of intelligent stage lighting products, serving a wide range of entertainment and commercial AV market applications throughout the United States, Canada, and Europe.

VOLUX is seeking an experienced and motivated Service Technician to join its growing service team. The Service Technician will play a pivotal role in the service department by ensuring strict quality control methods are met as well as performing diagnostic, testing, and repairs for Volux Lighting products for customer RMAs in a timely manner in line with our exceptional customer service objectives.

Primary Responsibilities:

• Perform testing, diagnostics, and repairs for customer RMA’s, including repairs, power supply, and circuit board repairs.
• Perform extensive QC testing of all inbound inventory, ensuring operational, performance, and specification compliance.
• Assist warehouse team with receiving and order fulfillment.
• Maintain inventory of parts for repairs and customer requests.
• Provide Technical Support to end-users troubleshooting via phone or email.

Secondary Responsibilities:

• Support installations/deployments for tradeshows and company-sponsored events.
• Assist product management team with the creation of DMX profiles for a variety of lighting control platforms.
• Collaborate with internal teams for technical documentation, product management, and innovation roadmap.
• Other reasonable duties as assigned by management.

Requirements & Experience:

• High School Diploma or GED
• Minimum 2 years of experience Stage Lighting industry in a technician position
• Proficiency in electronics repairs with a general understanding of circuitry, mechanical, and internal wiring design.
• Proficiency in Lighting Control Consoles/Software, including an understanding of DMX512, ArtNet, and sACN protocols.
• Ability to learn industry-specific software.
• Strong attention to detail, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills with a positive, “Can Do” attitude towards colleagues and external partners.

Preferred:

• Previous stage lighting manufacturer experience
• Forklift Certification
• NetSuite experience

Working Conditions:

• This position reports to our Fort Lauderdale warehouse 5-days a week.
• Warehouse Environment: requires frequent work in an unairconditioned environment.
• Ability to lift up to 50lbs unassisted
• Travel: Up to 20% for tradeshows, and high-level on-site installation/service support.

Benefits:

• Paid Time Off
• Paid Sick Time
• Short Fridays
• Health, Dental, and Vision
• Paid Holidays

Apply Now