At DVS Group, customers are at the heart of everything we do. We’re seeking a Customer Service Specialist who enjoys helping customers, resolving problems, and collaborating across teams to deliver an outstanding customer experience. This role is ideal for someone who is organized, detail-oriented, and enjoys variety in their day. You’ll support several areas within our Customer Service department — spanning both our DVS LED Systems and Volux Lighting brands — providing flexibility where it’s needed most while helping maintain the high level of service our customers have come to expect from DVS Group.

Why DVS?

Joining DVS Group means becoming part of a growing leader in commercial LED video wall displays and entertainment lighting solutions. Through our two brands — DVS LED Systems (commercial and outdoor LED video walls) and Volux Lighting (stage and entertainment lighting fixtures) — we serve customers across pro AV, live events, broadcast, and commercial display markets. We move fast, support one another, and believe exceptional customer experiences begin with exceptional employees. If you enjoy working in a collaborative environment where every day brings new opportunities to learn and grow, we’d love to meet you.

Core Responsibilities

• Deliver exceptional customer service by phone and email while providing timely, professional support.
• Enter and process customer orders accurately and efficiently.
• Provide after-sales support by resolving customer questions and coordinating solutions.
• Assist customers with order status, product availability, shipping inquiries, and general account support.
• Collaborate with Sales, Technical Support, Shipping, and Warehouse teams to ensure customer satisfaction.
• Support Customer Service Administration, Customer Care, and Parts/RMA functions based on business needs.
• Provide departmental coverage during planned absences and assist with balancing workload across the Customer Service team.
• Maintain accurate customer records and case documentation within our CRM and ticketing systems (NetSuite and Zendesk).
• Coordinate with shipping carriers regarding deliveries, tracking, and shipment-related inquiries.
• Prioritize multiple tasks while maintaining accuracy and attention to detail.
• Continuously learn DVS LED Systems and Volux Lighting products, systems, and processes to better support our customers.
• Perform other duties as assigned.

Requirements & Qualifications

• High school diploma or GED.
• Minimum of two (2) years of customer service experience.
• Experience supporting customers by phone in a business environment.
• Experience using CRM software and case management/ticketing systems.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong data entry skills with excellent attention to detail.
• Experience working with shipping carriers.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks without sacrificing quality or accuracy.
• Strong analytical and problem-solving skills.
• Ability to make sound decisions while following company policies and procedures.
• Eagerness to learn new systems, products, and processes.

Preferred Qualifications

• Experience supporting LED displays, lighting, entertainment technology, electronics, or other technical products.
• Experience working with both B2B and B2C customers.
• Interest in live entertainment, lighting, video, or production technology.
• Previous experience in a fast-paced customer service environment.
• Experience with NetSuite and/or Zendesk a plus.

Location Requirement

This position is based in Pompano Beach, Florida and requires working on-site.

What We Offer

• Health, Dental, and Vision Insurance
• Paid Time Off, Holidays, and Sick Time

Apply Now

About the role

At Volux Lighting, we keep the show running. As a Repair Technician I, you’ll be the hands-on expert responsible for diagnosing, repairing, and maintaining the professional lighting systems our clients depend on — from touring rigs to permanent installations. If you’re passionate about the gear and take pride in getting it right, we want to hear from you.

What you’ll do

• Inspect, diagnose, and repair professional lighting equipment — static fixtures, moving lights, LED arrays, dimmers, and cabling
• Troubleshoot electrical and mechanical failures quickly and methodically in a fast-paced production environment
• Maintain organized work areas, manage parts inventory, and proactively order replacements before stock runs low
• Make sound repair-vs-replace calls with an eye toward cost-effectiveness and equipment longevity
• Operate and maintain tools — calipers, light meters, soldering irons, heat guns, power drills — with care and precision
• Keep detailed records of repairs, parts usage, and service history
• Communicate service findings clearly and promptly to team leads
• Stay current on products, protocols, and control systems through cross-training and self-directed learning

What you bring

• High school diploma or equivalent required; technical or trade school certification a plus
• 2+ years of hands-on experience in small electronics repair and/or stage, theatrical, concert, or production lighting
• Strong knowledge of electrical and electronic components; ability to read schematics, wiring diagrams, and technical manuals
• Familiarity with lighting control protocols: DMX, RDM, Art-Net, and sACN
• Comfortable with hand tools, testing equipment, and soldering — with safety always top of mind
• Self-directed problem-solver who can manage priorities and deliver under tight deadlines
• Experience with major professional lighting brands strongly preferred

Working Conditions:

• This position reports to our Pompano Beach Headquarters 5-days a week.
• Warehouse Environment: requires frequent work in an unairconditioned environment.
• Ability to lift up to 50lbs unassisted
• Travel: Up to 20% for tradeshows, and high-level on-site installation/service support.

Benefits:

• Paid Time Off
• Paid Sick Time
• Short Fridays
• Health, Dental, and Vision
• Paid Holidays

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VOLUX Lighting, a division of Dynamic Visual Solutions, is the newest and fastest-growing stage lighting manufacturer delivering innovative, intelligent lighting solutions across entertainment and commercial markets. We’re looking for a technically-minded problem solver who’s passionate about stage lighting and thrives at the intersection of product knowledge and customer success.

About the Role

As a Product Support Specialist, you’ll be the go-to technical resource for our product line — bridging the gap between our products and the people who use them. From building documentation and managing firmware to troubleshooting alongside customers and collaborating across teams, you’ll play a hands-on role in making sure our products perform flawlessly in the field.

What You’ll Own

• Develop and maintain all product documentation and assets — User Manuals, Training Materials, CAD Files, 3D Models, DMX Charts, and more.
• Build and maintain DMX/GDTF Personalities across multiple console platforms.
• Oversee the creation, publishing, and ongoing updates of console and industry database libraries (Capture, Vectorworks, Depence, etc.).
• Test products for DMX Personality accuracy, file integrity, and firmware compliance.
• Keep the company service portal stocked with up-to-date Technical Service Bulletins, Troubleshooting Guides, and self-serve resources.
• Partner with Product Management to surface customer feedback and drive technical improvements.
• Support pre- and post-sales efforts by working cross-functionally with Sales, Marketing, and Customer Service teams to deliver an exceptional customer experience.

How You’ll Contribute Beyond the Core

• Pitch in with the Service and Technical Support teams when the queue gets busy.
• Team up with Marketing to develop product training content — videos, guides, and more.
• Lead and participate in training events, including dealer education sessions.
• Represent VOLUX at tradeshows and company-sponsored events.

What You Bring

• 3–5 years of hands-on stage lighting experience in a technical or related role.
• Strong proficiency in programming, moving light consoles and lighting fixtures.
• Solid understanding of DMX, Art-Net, sACN, and RDM protocols.
• Experience with CAD and 3D modeling software.
• Ability to create DMX and GDTF profiles from scratch.
• Comfort with MS Office, PDF creation, and general file management.
• A knack for juggling multiple priorities without dropping the ball.
• Valid Driver’s License and Passport required.

Bonus Points For

• Hands-on experience with MA Lighting consoles.
• GDTF file creation experience.
• Familiarity with photometric measuring equipment.

Working Conditions

• On-site role based out of our offices (up to 5 days/week).
• Some Travel required (~20%).
• Must be able to lift up to 50 lbs and stand for extended periods during shows and demos.

What We Offer

• Competitive salary with bonus opportunities
• Paid Time Off, Holidays, and Sick Days
• Health, Dental, and Vision coverage for employees and family members.

Apply Now

VOLUX Lighting, a division of Dynamic Visual Solutions, is the newest and fastest-growing stage lighting manufacturer delivering innovative, intelligent lighting solutions across entertainment and commercial markets. We’re looking for a driven, detail-oriented Operations Manager who thrives in a fast-paced environment and takes ownership of everything from the warehouse floor to the freight dock.

About the Role

As Operations Director, you’ll be the engine behind our day-to-day site operations — overseeing warehousing, shipping, inventory control, RMAs, spare parts fulfillment, and facilities from our Fort Lauderdale headquarters. You’ll translate high-level business goals into actionable KPIs, enforce SOPs that keep the team aligned and efficient, and serve as a key cross-functional partner to Quality, Technical Service, Customer Service, Product Development, Marketing, Purchasing, and Finance.

What You’ll Own

• Lead all warehouse functions end-to-end — receiving, put-away, inventory control, picking, shipping, and logistics — with a relentless focus on accuracy, safety, and efficiency.
• Build and continuously refine comprehensive SOPs that reduce waste, streamline workflows, and raise operational performance across the board.
• Own outbound freight performance, costs, and carrier relationships — including running RFQs, selecting carriers, and managing freight damage and loss claims through full resolution.
• Drive the RMA process from logistics to resolution, partnering with Customer Service and Technicians to establish clear SLAs and seamless handoffs.
• Manage spare parts inventory and fulfillment to hit after-sales service turnaround targets.
• Collaborate with Purchasing and Sales to manage product lifecycle, reduce excess inventory, and keep slow-moving and refurbished stock under control.
• Conduct regular inventory counts, maintain WMS accuracy, and manage the freight and site expense budget with clear variance tracking.
• Keep Helpdesk tickets current and ensure nothing falls through the cracks.

How You’ll Contribute Beyond the Core

• Oversee general facility maintenance to keep the workspace clean, safe, and productive.
• Partner with IT to improve ERP and WMS configuration and data integrity.
• Implement visual boards and dashboards to support tiered huddles, KPI tracking, and variance reviews.

What You Bring

• 5+ years of experience in operations and warehouse management, ideally in a distribution, service, or technical support environment.
• A proven track record of building and implementing SOPs that move the needle on operational performance.
• Strong command of logistics, inventory management, and quality control principles.
• Experience managing operational budgets and holding performance metrics accountable.
• Proficiency in ERP and WMS systems; NetSuite and Zendesk experience a plus.
• Solid computer skills across MS Office, CRM systems, helpdesk platforms, and shipping management tools (FedEx, UPS).
• Clear, timely communicator — equally comfortable talking to customers and reporting up to leadership.
• A “the show must go on” mentality and a genuine willingness to roll up your sleeves when it counts.
• Valid driver’s license and reliable transportation required.
• Fluent English required; bilingual a plus.

Bonus Points For

• Background in the professional AV/AVL industry.
• Prior customer service experience in a technical or AV environment.
• Working knowledge of DMX Lighting.
• Experience managing tradeshow or demo inventory.

Working Conditions

• Full-time, on-site role — 5 days per week at our Fort Lauderdale HQ.
• Regularly requires use of hands, standing, walking, and sitting.
• Must be able to lift up to 50 lbs as needed.

What We Offer

• Health, Dental, and Vision Insurance
• Paid Time Off, Holidays, and Sick Time

Apply Now